In fulfillment of EduTrust certification requirements, our College has in place the following:
:: Fee Protection Scheme
In December 2009 SIC introduced the CPE endorsed Fee Protection Scheme (Insurance Scheme).
:: PEI-Standard Student Contract
SIC requires that all students and/or their legal
guardian must sign the PEI-standard student contract.
Sample Standard Student Contract
:: Grievance Policy
At SIC we believe that feedback is an important part of our
efforts to continually improve our products, delivery, administration
and service quality.
The following feedback/grievance channels available student
request forms (both hard and soft copy), evaluation forms; e-mail
Where a student makes a formal written complaint this will
be:
- Entered into the grievance register and acknowledged
- Will be handled in a professional manner and will be resolved
within 21 days
- If a student believes that their feedback is not being properly
addressed they should immediately contact feedback@sic.edu.sg with
the details of their case
- If after SIC has replied and the student is
still dissatisfied with the outcome they can
consider one of the following channels; apply
to CPE Student Service Center
for mediation.
:: Refund Policy
SIC Refund Policy
| S/No. |
If Student's
written notice of withdrawal is received |
% of the Tuition
Fees |
| 1 |
Application for
student pass rejected |
100% Tuition fee
50% of International student fee
|
| 2 |
Course cancelled prior to commencement
of class |
100% of Tuition fee |
| 3 |
Course cancelled by school after commencement
of class |
100% of Tuition fee |
| 4 |
If written withdrawal notice is received
more than 14 days prior to the commencement of class |
30% of Tuition fees |
| 5 |
If written withdrawal notice received
less than 14 days prior to the commencement of class |
No refund |
| 6 |
If written withdrawal notice received
after the commencement of the class |
No refund |
| 7 |
Student Pass cancelled by ICA |
No refund |
| 8 |
Student Pass transfer to another school |
No refund |
| 9 |
Student suspended or expelled due to
misconduct |
No refund |
|
Notes:
a. Notice to withdrawal must be given in writing and will be
based on the date the written notice is received by the Registrar's
Office. Verbal requests will not considered.
b. The percentage of fees refundable is based on the total tuition
fee payable
c. Points 2 to 7– no refund of any other fees other than
tuition fees
:: Privacy Policy
This statement sets out SIC’s policies relating to your
personal information.
SIC is committed to ensure the privacy and security of personal
information by introducing appropriate practices and procedures
in each of its campuses.
All personal information collected will be used mainly for evaluating
your application, for internal business and administrative purposes
which includes billing, program and service offerings, updating
your records, notifying of upcoming events and customer service.
SIC will restrict access to personal information to authorised
SIC personnel and/or partner Universities and/or Colleges and
external agencies on a need to know basis according to what
SIC’s Registrar’s Office determines to be official
and educational interest. Personal Information means personally
identifiable student information received from the student or
arising in the course of the student’s time in SIC.
SIC will disclose personal information to external parties in
the following cases –
- CPE requests of information;
- Data sharing with Government agencies or statutory bodies
or non-government agencies authorized to carry out specific
Government services, in order to provide more effective and
efficient services to a student;
- When it is customary to release or publish information by
Universities or Colleges or other educational Institutions,
including but not limited to prizes, medals, scholarships,
classes of honours and other marks of distinction, and student
or graduation status;
Besides official and educational interest, SIC will grant access
of personal information only after seeking the consent of the
student for such disclosure. A student may provide such consent
at the time of admission to SIC.
SIC will retain a student’s personal information only
as necessary for the effective delivery of services to the student.
This Policy is subject to revision at the discretion of SIC
from time to time and is subject to any applicable law mandating
or otherwise requiring disclosure
:: Transfer Policy
SIC allow transfers in accordance with immigration’s
regulations.SIC endorse all transfer requests provided the student
has no outstanding dues.
Before endorsing a transfer requests, SIC
will investigate the reasons for such a request and would like
to know if SIC can correct ourselves in any way to ‘recover’
the student by implementing certain corrective action.
If the request is appropriate and SIC agree
that the move is in the best interest of the students SIC will
endorse it. If however SIC believe that such a move is not in
the students best interests SIC will seek to council the student
as to the appropriateness of their decision and this is handled
by a senior management staff. |